Making the decision to invest in help desk software may perhaps be the easy option for many companies; however, deciding which type of help desk software to opt for may prove to be the difficult choice, as there are many providers offering different functions on the market.
If you choose a software that is perhaps unsuitable for your business; you may not necessarily see the results / improvement you were expecting to see, which may lead to disappointed customers and an increase in customers giving their business to competitors, which when looking at the bigger picture could lead to a lower return on investment.
So, we ask the question, what do we need to look for when choosing the correct help desk software for our business?
The first port of call when deciding to invest in help desk software is that the company should make a comprehensive list of current and predicted customer support issues that may arise – once this has been done; it will be much easier for the organisation to assess which help desk is suitable for their needs.
Additionally, some consideration must be made regarding vital help desk features that are needed by the company, and this should then be compared against features that are available within the various help desk support software offerings. It is important to note, that very few help desk software will succumb to all of your company needs and therefore there may be a need to prioritise this list.
More often than not, companies often allow the decision of choosing a suitable help desk package to lie with the IT Support Manager. It is vital for the IT Support Manager to consult the rest of their team, when making this important decision as to which help desk software to invest in, as the whole team will be using the help desk, therefore gaining their views and opinions would be a valuable factor to consider.
Something to bear in mind (and perhaps the most important consideration), when choosing help desk software is that does the help desk provider offer a software that is cloud-based or one that is based on-premise. Often, on-premise help desk software is often preferred by companies who have a dedicated IT team and can afford to pay for licence fees, as well as any on-going maintenance charges for any necessary upgrades (therefore, usually larger organisations). However, smaller companies or companies who have a tighter more restricted budget may prefer to opt for the on-cloud software. With the ‘on cloud’ option, costs are lower because the responsibility of maintenance lies with the software provider and you may be able to find software that might even give you a certain amount of users for free, forever. Therefore, cloud based software often results in considerably lower up-front fees.
If help desk software is something you need to consider for your business, why not try NeuQs. NeuQs is new help desk software on the market, and is available as an on-premise download or on the cloud.
Please visit NeuQs, where you will be able to assess the benefits of implement NeuQs, as your help desk solution. If you would prefer to install the on-premise version, it is available with a 30 day free trial and alternatively, if you would prefer to use the on-cloud version, please register at www.neuqs.com, where instantly, you’ll be able to get three users, for free forever.
NeuQs Free Help Desk Software 