The above sounds unattainable or perhaps unrealistic, doesn’t it? However, once you have read the below, it will all become clear, because you can get up and running with help desk software within 1 hour, although some of our customers have stated it takes them only 10-15mins to get them started.
In case you haven’t heard of us; NeuQs is proven help desk software that is available both on the cloud and as an on-premise download. It is a great tool to ensure excellence in customer care as well as helping to organisation your team’s workload. Many of our customers trust NeuQs as their hub, where both internal and external enquiries, are fed and organised through the help desk. Something that we’re really proud of with regards to NeuQs is that NeuQs on the Cloud offers 3 users for free, forever – you’ve got to admit it’s quite attractive.
As an innovation focused company, we are currently working on versions of NeuQs that can be used on both mobile and tablet devices; which means you can literally help your customers, anywhere, anytime and through any device.
So how do you get started with NeuQs?
Getting Started with NeuQs
If you haven’t already started to use NeuQs (what are you waiting for!), all you need to do is go on our website, which you can access through clicking here: http://www.neuqshelpdesk.com/register.aspx, register and within minutes you’ll be able to use NeuQs. The best thing is that you don’t have to put forward any payment details and we’re so assured that once you start using NeuQs, you’ll think how did I ever survive without it?!
Your first port of Call…
The beginning of NeuQs always starts with a Call; therefore whenever a customer or a colleague submits a query into the system (that’s either via email or an online form) NeuQs will then automatically turn it into a Call ID. This Call ID becomes the basis of all your communication and conversations with your customer and everything can be recorded under this ID.
Once the Call has been submitted into the system, your purpose as a Help Desk Professional is to solve the issue as soon as possible and as efficiently as can be. This will ensure your customers have little inconvenience, are kept satisfied, which in turn will ensure your customers loyalty.
Another core feature of NeuQs is that it can also add a level of priority to any given call in accordance to the customer’s agreed Service Level Agreement (SLA); therefore the most urgent issues can be solved on an immediate basis. Again, this is something that will go a long way in providing your customers with excellent services, thus strengthening the relationship you have with your customers.
Additionally, NeuQs has the ability to provide your customers with updates regarding the resolution of their issue. This will keep your customers well informed and ‘in the loop’, which keeps them satisfied and again retaining your customers, within an already competitive marketplace.
NeuQs is an easy to use help desk package, and it has the ability to receive enquiries through email and turn them into Calls. You are able add any required automation’s to the calls – which will provide a streamlined resolution process for your customers.
With NeuQs, you’re able to get started instantly and you can tweak NeuQs as you go along. For more information about getting started with NeuQs, why not read our ‘Help me’ Documents at http://www.neuqshelpdesk.com/helpdesk_help.aspx.
NeuQs Free Help Desk Software 