We use NeuQs every day ourselves to ensure we provide excellent customer service, so there is a team of help desk professionals constantly checking the usability of the software.
However, in our development office we have our Quality Dragon who manages testing of all patches, fixes and changes for innovation thoroughly. Not only does she ensure that each element is tested but also the entire package is tested end-to-end after any amendment.
She is called the Quality Dragon because she gives our developers a quick waft of her fiery breath to encourage adherence to our rigorous standards. If there is the merest hint of a sneaking away from quality goals they can be sure they’ll soon be toast.
NeuQs Free Help Desk Software 