No doubt from a business point of view, looking after customer’s needs can be both time-consuming and tedious (and one may argue, even a headache (!)); however, it is something that is so important and needs special care and attention to ensure your company succeeds, within what is already a highly competitive business environment.
Simply put, without looking after customers your business wouldn’t exist!
Sometimes, customers can face problems with their IT Infrastructure and at such times, they may need to contact your company for assistance. This will naturally lead them to calling / emailing you for help – and sod’s luck, your team is always pushed for time. Often this can lead to delays, which equals irate and unhappy customers as well as frustrated employees, which no doubt will result in a loss of profit for the organisation – which isn’t really a good thing!
Therefore, something like an online help desk will prove to be invaluable for your business, as this online approach brings structure and organisation when solving your customer’s enquiries. This is because, customers using help desk software will normally have an associated Service Level Agreement (SLA) attached to it, and through this customers will know the relevant lead times and this will eliminate any disappointment.
Additionally, something else your clients will find useful regarding help desk software is the face that they are able to use the in-built knowledge base or frequently asked questions (FAQ’s) to gain the answer to the issue at hand; without having to reply upon Help Desk Analysts. The theory behind this is that it will hopefully bring a quicker resolution (to commonly occurring issues) for the customer to ensure that disruption levels are kept to a minimum. Moreover, this also means that staff can be deployed in other areas – which makes business sense!
In essence, help desk software acts as a one stop shop, providing a single solution for customers if they encounter any issues. The help desk software will help to provide answers to these problems, in a time-efficient and organised manner. Moreover, it is a robust software package, with an easy to use interface to ensure interactivity from both staff and customers alike. There’s no doubt, it makes perfect business sense to invest in such a vital tool and you will almost immediately notice the difference it makes to your top line margin.
NeuQs is help desk software that has been launched onto the market. It is a robust, customer-focused and innovative software package designed using the latest technologies of Silverlight and .Net Technology.
NeuQs is available as both an on-premise download, as well as on the cloud. You can use NeuQs on the Cloud free forever for up to 3 users. It is simple to use, all you need to do is visit our website at
www.neuqshelpdesk.com, register for the cloud and within minutes, you’ll be up and running with NeuQs. Alternatively, if you would prefer to use on-premise help desk software, NeuQs is also available as a download with a free 30 day, no commitment trial.
NeuQs Free Help Desk Software 