Modern Day Help Desk Service

The fundamental role of a help desk service has evolved, so that it has the capacity to meet the constantly increasing needs of organisations today. Initially, the main reasons why companies would want to invest in a help desk service, was so that it would tackle technical issues for a corporation, in particular, the IT department. However, the contemporary help desk software has a variety of functions for various different business areas within the company.

Although, there is still a demand for help desk software to tackle these internal IT issues, however, it has now had to evolve to include various other functionalities, for example, it needs to be able to organise the incoming help desk enquiries and turn them into tickets as well as assigning priorities that are set within the customer’s Service Level Agreement (SLA).

Another vital feature that help desk software must encapsulate is a knowledge base function, which has the ability to be updated and customised, in whatever way necessary. Additionally, the knowledge base should be available for both internal and external use, whilst being protected from those that have no use for the knowledge bank.

Moreover, in terms of customer accessibility to the knowledge bank, it should be a ‘walk in the park’ for them to resolve their query, once it is entered into the help desk software; this would help to reduce the overall workload of Help Desk Operative quite greatly, and they then would be able to be put their skills to better and more productive use within other areas of the business.

An additional function that can be considered as being useful to any company is the fact, that help desk software is able to persuade customers in staying loyal to that particular organisation. If the help desk software provides them with an easy and streamlined resolution to the customer’s issue, they will want to return to that company and stay loyal to them.

NeuQs, help desk software is packed full of these features and more and it will go a long way in providing your customers with excellent customer services, as well as empowering your employees with a structured system to aid them in their daily tasks. NeuQs is available both as an on-cloud install and as an on-premise download.

You won’t regret making this important decision, as you’re able to use NeuQs on the Cloud almost instantaneously and fundamentally, it’s pretty simple to use, and the great benefit of it, is that will  give you 3 users for free, forever and only a small charge for users thereafter. And with the on-premise version, you will be able to trial it for 30 days without any commitment.

So, why not visit us at www.neuqshelpdesk.com, where you can find more information on both products, so that you are able to make an informed decision on which NeuQs product is most suited to your business needs.